在Joe's New Balance Outlet网店下单后订单失败

在Joe''s New Balance Outlet网店下单后订单失败下单后收到邮件： Thank you for your order from Joe's New Balance Outlet! We regret to inform you that we are unable to process your order successfully. We have not been able to verify the billing address used on your order. To ensure accurate processing of your order, please contact our Customer Care department by calling (866) 590-4965 (Mon-Fri 10-6 PM EST) or reply to this e-mail to resolve this issue. Please note: We have authorized the purchase amount with your financial institution, this pending charge may still appear on your account. 现在该怎样处理？不想取消订单啊。